Sayali G

How to manage your Customer Service Support Team spread across locations ?

Are you heading the customer service function of your organization ? Are your teams spread across locations world wide ? Do you want to keep track of all the customer service communications along with your team’s productivity ? Do you want to access these reports while you are travelling ? Inditel App is the answer to all your queries. You can Install the Inditel App from play store or from inditel.cloud website. With our Inditel… Read More »How to manage your Customer Service Support Team spread across locations ?

Salesforce CRM CTI :

Does your Agents work on Salesforce CRM? Do they constantly call their Leads and contacts? With the help of our Inditel App it is now possible . Get the Inditel App on your Android mobile phone and start calling. Easy to integrate with Salesforce CRM and even easier to use. We offer Click to call feature by which your agent can make an outbound call from the Leads/Contact itself from Salesforce.   A call will be… Read More »Salesforce CRM CTI :

Vtiger CRM CTI :

Wouldn’t it be easier to directly call a Lead/Contact from your Vtiger CRM? With the help of our Inditel App it is now possible . Get the Inditel App on your Android mobile phone and start calling. Easy to integrate with Vtiger CRM and even easier to use. We offer Click to call feature by which your agent can make an outbound call from the Leads/Contact itself from Vtiger.   A call will be triggered directly… Read More »Vtiger CRM CTI :

What is Computer Telephony integration (CTI)

Computer Telephony Integration enables communication between your application and telephone. Organizations using CTI can manage their customer calls on their desktops and/or laptops efficiently.  In the customer service industry where agents deal with high volume of calls and deliver exceptional service to every customer, the demand for a solution that enables them to work with efficiency is essential.  The most common use case for CTI is Click-to-Call. Your agents just need to click on the… Read More »What is Computer Telephony integration (CTI)

Are you missing on important calls?

Does your team constantly handle client calls ? Do they miss calls from possible leads while they were communicating with another customer?  Often in such situations your team couldn’t get hold of all the missed calls. And this will turn into losing prospective clients.  It will be easier if all the calls are logged in your CRM/Google sheet. Your agents can then just filter out on all the missed leads and turn them into contacts… Read More »Are you missing on important calls?

Zoho Desk CRM CTI :

Wouldn’t it be easier to directly call a Lead/Contact from your Zoho Desk tickets ? With the help of our Inditel App it is now possible . Get the Inditel App on your Android mobile phone and start calling. Easy to integrate with Zoho Desk CRM and even easier to use. We offer Click to call feature by which your agent can make an outbound call from the tickets itself in Zoho Desk.   A call… Read More »Zoho Desk CRM CTI :

Zendesk CRM CTI :

Wouldn’t it be easier to directly call your Lead/Contact from your Zendesk tickets ? With the help of our Inditel App it is now possible . Get the Inditel App on your Android mobile phone and start calling. Easy to integrate with Zendesk CRM and even easier to use. We offer Click to call feature by which your agent can make an outbound call from the tickets itself in Zendesk.   A call will be triggered… Read More »Zendesk CRM CTI :

Inditel can be integrated with any and all CRM’s available.

Inditel offers best Team Calling & Call Recording Backup app which gives you call logs in real-time along with call recording link accessible any time, anywhere in Google sheets or in your CRMs. Click to call: You can call your Customers with a single click within your CRM. Call History: Automatically log and record your customer calls in CRM for future reference, and for tracking and monitoring purposes. A CRM integrated with Telephony system improves… Read More »Inditel can be integrated with any and all CRM’s available.

Quick and easy way of Progressive Dialing:

A progressive dialer is an automated outbound calling system that connects call center agents with customers. Progressive dialing systems ensure consistent flow of work for tele-calling teams and reduced downtime in between calls. Our Inditel App has the best suited solution for all your bulk calling and progressive dialing needs. These benefits will not only convince you but will make you download Inditel App right away: Are you thinking why you should use the Inditel… Read More »Quick and easy way of Progressive Dialing: