How to manage your Customer Service Support Team spread across locations ?
Are you heading the customer service function of your organization ? Are your teams spread across locations world wide ?
Do you want to keep track of all the customer service communications along with your team’s productivity ?
Do you want to access these reports while you are travelling ?
With our Inditel App, it is now very convenient to record all the calls in your CRM/Google sheet itself. We Integrate with all Major CRMs , ZOHO, Salesforce, freshdesk, Zendesk, Vtiger, Pipedrive etc
In case any inbound calls are missed, your agents can call the leads back by clicking on the Call button against that lead in CRM. Not only this but the Call recordings will also be saved against that lead in your CRM directly.
You can easily track and monitor your team’s performance. All the reports can be remotely accessed from your Google Drive.
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Call history with call recordings
Better Lead closure rate.
Quick Call Returns.
Increased customer satisfaction.
Improve Agent productivity .
Tracking & Monitoring of Calls & Agents performance.
Real Time Reports for your Analytics.